Effective Date: May 30, 2025
This Privacy Policy describes how Monni Skincare Therapy (“we,” “us,” or “our”), located at Unit B1, Leogem Innovation Worx, 16th and, Scale End, Halfway House Estate, Midrand, 1687, collects, uses, stores, shares, and protects the personal information you provide when you use our website, book appointments, receive services, or otherwise interact with us.
We are committed to protecting your privacy and ensuring that your personal information is handled in a responsible and transparent manner, in compliance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.
1. Information We Collect
We may collect personal information from you in various ways, including:
- Information You Provide Directly:
- Contact Details: Name, surname, email address, phone number.
- Booking Information: Service requested, date and time of appointment.
- Health Information (Sensitive Personal Information): Relevant health details, allergies, skin conditions, medical history required for safe and effective treatment provision (collected only with your explicit consent).
- Payment Information: Details required for processing payments (e.g., card details, which are typically processed securely by third-party payment gateways and not stored directly by us).
- Communication Content: Information you provide when contacting us via forms, email, phone, or social media.
- Information Collected Automatically (via website):
- Usage Data: Information about how you interact with our website (e.g., pages visited, time spent, clicks).
- Technical Data: IP address, browser type, operating system, device identifiers.
- Cookies and Tracking Technologies: As described in Section 7.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To Provide Services: To process your bookings, manage your appointments, and deliver the beauty and skincare treatments you request.
- To Communicate With You: To send appointment confirmations, reminders, updates about your services, and respond to your inquiries.
- For Personalization: To tailor our services and recommendations based on your preferences and previous treatments (where consent is given).
- For Marketing and Promotions: To send you information about new services, special offers, and promotions that may be of interest to you, strictly with your prior consent (opt-in). You can opt-out at any time.
- For Service Improvement: To understand how our services are used, gather feedback, and improve our offerings and customer experience.
- For Safety and Health: To ensure treatments are performed safely and effectively, especially when processing sensitive health information with your explicit consent.
- For Legal and Regulatory Compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.
3. Sharing Your Information
We only share your personal information with third parties when necessary for the purposes outlined above, or when legally required. This may include:
- Third-Party Booking Systems: Such as Fresha, Booksy, or others, which process your booking details on our behalf. These providers have their own privacy policies.
- Payment Processors: Secure third-party payment gateways to process your transactions. We do not store your full payment card details.
- Service Providers: Other third parties who provide services to us, such as website hosting, IT support, analytics, or communication platforms, who are bound by confidentiality agreements.
- Legal Compliance: When required by law, court order, or governmental regulation.
We ensure that any third parties who process your information provide adequate protection for your personal information, in line with POPIA.
4. Data Security
We implement reasonable and appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, loss, or destruction. These measures include secure servers, encryption, access controls, and regular security assessments.
However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This period will vary depending on the nature of the information and the purpose of processing.
6. Your Rights (under POPIA)
As a data subject, you have specific rights regarding your personal information under POPIA:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Correction/Rectification: You can request that we correct or update any inaccurate or incomplete personal information.
- Right to Deletion/Destruction: You have the right to request the deletion or destruction of your personal information in certain circumstances.
- Right to Object: You can object to the processing of your personal information in certain circumstances, including for direct marketing.
- Right to Restrict Processing: You may request that we restrict the processing of your personal information under certain conditions.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Lodge a Complaint: If you believe we have infringed your rights under POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa.
To exercise any of these rights, please contact us using the details provided in Section 9.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your Browse experience, analyze website traffic, and personalize content.
- Cookies: Small text files placed on your device. We use essential cookies for website functionality and analytical/performance cookies to understand usage patterns (e.g., via Google Analytics).
- Managing Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of this website may become inaccessible or not function properly.
8. Links to Other Websites
Our website may contain links to third-party websites (e.g., social media platforms, booking system). This Privacy Policy applies only to our website. We are not responsible for the privacy practices or content of linked websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy, our data practices, or to exercise your rights, please contact us:
Monni Skincare Therapy Address: Unit B1, Leogem Innovation Worx, 16th and, Scale End, Halfway House Estate, Midrand, 1687 Phone: 065 567 9125 Email: info@monniskincare.co.za